Customer satisfaction

Gregg Keizer over at Computerworld today posted an article about the results of the annual satisfaction survey conducted by American Customer Satisfaction Index (ACSI). In the article, Windows 7 is credited for boosting customer satisfaction scores for PC makers such as HP, Dell, and Acer. According to the survey, customers perceive the quality of PCs as better because they are easier to use – courtesy of Windows 7.

Earlier this week, Tami Reller, corporate vice president and chief financial officer for the Windows & Windows Live Division, spoke at the Bank of America Merrill Lynch U.S. Technology Conference. During her keynote, she talked about the excitement we continue to see for Windows 7 from consumers and businesses alike, as well as customer satisfaction for the OS.

Earlier this week, Tami Reller, corporate vice president and chief financial officer for the Windows & Windows Live Division, spoke at the Bank of America Merrill Lynch U.S. Technology Conference. During her keynote, she talked about the excitement we continue to see for Windows 7 from consumers and businesses alike, as well as customer satisfaction for the OS.

It is great to see the excitement for Windows 7 translating into customer satisfaction with Microsoft overall. Earlier this week, Bloomberg posted an article headlined “Microsoft Outpaces Apple in Customer Satisfaction” that examined data gathered by YouGov Plc showing that Windows 7 has contributed more than twice as much to Microsoft’s customer satisfaction than Snow Leopard has to Apple’s. The data shows that customer satisfaction for Microsoft was at 64% the day before Windows 7 launched on Oct.